Reference

Privacy Policy for Your Account Data

This page explains what we collect when you open an account, send a support message, or move between mobile and desktop.

Account dataCookie recordsDevice logsLocal-law access

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How We Handle Personal Data

bos89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to open and maintain your account, process support requests, and keep the login trail readable on phone and desktop. That includes your name or nickname, contact channel, device type, IP-based region signals, cookie IDs, and messages you send to us.

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We use those records to prevent account confusion, confirm ownership when you ask for a change, and keep the audit trail for slot rooms and live casino tables. If you connect through DANA, OVO, GoPay, or QRIS, the payment reference we see is limited to the
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transaction data needed to match the request. We do not build a separate profile from your wallet app. Where local law permits, you can ask us to correct details, review our retention rules, or close the account record after required checks are complete.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where To Send Privacy Requests

You can reach us by live chat, email, or the footer form, and we route privacy requests to the team that handles account records.

DATA HANDLING

How We Treat Your Records

We separate account records, cookie data, and support logs so each request follows the right path.

Account records

We keep the name or nickname, contact channel, login time, and device type that belong to your account. Those details help us confirm ownership, trace unusual access, and answer privacy requests without guessing which record is yours.

Cookies

Cookies store session state and language choice so the same account opens cleanly on a phone browser or desktop browser. If you clear them, the page may ask you to log in again before we show your profile.

Password steps

After login, open Profile > Security to change your password. If a device looks unfamiliar, end that session first, then contact us so we can check recent logins tied to your account.

Retention

We keep records for the time needed to support your account, match payments, and handle disputes. After that period, we archive or remove them under our internal rules and any local legal requirement that still applies.

Correction requests

If your phone number, email, or name changes, send the new detail from the contact method on file. We compare it with the current record before updating anything, which helps prevent account mix-ups.

Contact path

For privacy requests, use live chat, email, or the footer form and choose the privacy topic. We log the case against your account so the same request stays in one place until it is closed.

Privacy Questions You Ask

These are the privacy questions we hear most when you open an account, update a phone number, or check a cookie prompt. We answer them in plain language so you know what we collect, how long we keep it, how to contact us, and how to ask for changes. If local law limits a request, we say so before we process it.

We collect the details needed to run your account: name or nickname, contact channel, login time, device type, cookie ID, and support messages. We use them to match requests, confirm changes, and keep the record complete.

Cookies help us keep you logged in, remember language choice, and load the same account state on phone or desktop. You can clear them in your browser at any time, but some session steps will ask you to log in again.

Send the updated detail from the contact method on file, then tell us what should change. We compare the new message with the existing record, may ask for a short check, and update the account when the match is clear.

We keep records only as long as needed for support, account control, payment matching, and dispute handling. After that, we archive or remove them based on internal retention rules and any local legal requirement that still applies.

Yes. Where local law permits, you can ask what we hold for your account, including the contact details, login history, and support log linked to it. We use the same request path for correction, access, or deletion requests.

Use live chat, email, or the footer form and choose the privacy topic. Send the account email or phone number you use on the service, and we will route the case to the team handling your record.

Privacy Policy for Your Account Data

Where To Send Privacy Requests

How We Treat Your Records

Account records

Cookies

Password steps

Retention

Correction requests

Contact path

Privacy Questions You Ask

01 What data do you collect from my account?

02 Why do you use cookies on bos89?

03 How do I ask for a data correction?

04 How long do you keep my records?

05 Can I see my stored details?

06 Who should I contact about a privacy issue?

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